Terms & Conditions
Privacy Notice (Effective: October 3, 2025)
By creating an account, purchasing credits, or using Jailhouse Mail, LLC’s websites or applications to create and send correspondence to a person in custody (the “Services”), you agree to these Terms & Conditions (“Terms”). If you do not agree, do not use the Services. We may update these Terms by posting a revised version, and changes apply on a going-forward basis from the posted effective date.
You must be at least 18 years old and have legal capacity to enter a contract to use the Services. We do not permit accounts for, or use of the Services by, individuals under 18. An adult account holder may submit correspondence on behalf of a minor (for example, the account holder’s child) without creating an account for the minor. By submitting such content, you represent and warrant that you are the minor’s parent or legal guardian, or that you otherwise have authority to act on the minor’s behalf, and you consent to our processing, review, and disclosure of that content in accordance with these Terms and our Privacy Notice. Do not include a minor’s sensitive personal information beyond what is reasonably necessary for the message (for example, a first name only). We may refuse, redact, or delete content to protect minors or to comply with facility policy or law.
You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your credentials, and for all activity under your account. You agree to cooperate with our fraud-prevention and identity-verification requests where reasonably necessary.
Jailhouse Mail provides a processing and forwarding service that routes your correspondence to the correctional facility you select. Facilities make the final decision whether to accept, delay, reject, or otherwise handle correspondence. We do not guarantee delivery, timing, or acceptance. We may format, reproduce, print, transmit, and otherwise process your content as reasonably necessary to provide the Services.
You should not expect privacy in message content. For safety, security, and compliance with facility rules and applicable law, we monitor, scan, record, and disclose communications and related account activity. Review may be automated and/or human. Information may be provided to the applicable correctional agency and to law-enforcement authorities as permitted or required by law. Our Privacy Notice explains how we collect, use, disclose, and retain information.
You must comply with all applicable laws and all rules and policies of the recipient facility. You will not submit content that is unlawful; threatens harm; facilitates contraband; contains coded messages; solicits, incites, or promotes criminal activity; includes sexually explicit content where prohibited; harasses, doxes, or defames others; infringes intellectual-property rights; or otherwise violates facility policy. We may refuse, remove, preserve, and/or disclose content and related information to a facility or law enforcement at our discretion to address safety, security, or legal concerns.
Prices, taxes, and fees are shown at checkout and may change prospectively. Payments are processed by our payment providers; we do not store full card numbers. All fees are earned upon processing and are non-refundable, including when a facility delays, modifies, or rejects correspondence; when delivery timing changes; or when you submit content that violates facility policy or law. To the extent required by law, we will refund (or void) charges only in these limited situations: (i) duplicate transactions for the same order, (ii) a confirmed processing error on our side before printing or transmission (no service performed), or (iii) a card transaction determined to be unauthorized after investigation. Refunds, when granted, are returned to the original payment method; we do not provide cash or alternate tender. To request a review, email support@jailhousemail.com within 7 days of the charge and include your name, order ID, charge date and amount, last four digits of the payment card, and a short description (for example, “duplicate charge”); we may request additional details to verify the request and typically complete reviews within 10 business days. You authorize us to dispute chargebacks and to share transaction information with payment providers and law enforcement to investigate fraud or abuse. We may suspend or terminate the Services for unpaid balances, excessive disputes, or suspected abuse.
Solely to operate the Services, you grant Jailhouse Mail a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, print, transmit, and otherwise process your content, including to create derivative outputs necessary for facility delivery. You represent and warrant that you have the rights to submit the content and that it complies with these Terms and facility rules.
We may change or discontinue features at any time. The Services may be unavailable from time to time due to maintenance, outages, facility blackouts, or events beyond our control. We are not liable for delays or failures caused by facilities, carriers, or third-party providers.
We may preserve information and cooperate with facilities and law-enforcement authorities, including responding to subpoenas, warrants, court orders, or other legal process. We may suspend or terminate your account while we review suspected violations.
The Services, site, software, and related intellectual property are owned by Jailhouse Mail or its licensors. We grant you a limited, personal, revocable, non-transferable license to use the Services for their intended purpose. You may not copy, modify, reverse-engineer, or exploit the Services except as permitted by law.
Do not attempt to circumvent facility rules or our safeguards. Do not interfere with security features, probe or scan our systems, or use automated means that burden the Services. We may rate-limit, block, or disable access to protect the Services or to comply with law.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT FACILITIES WILL ACCEPT ANY PARTICULAR CORRESPONDENCE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, JAILHOUSE MAIL AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS YOU PAID TO JAILHOUSE MAIL FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
You will defend, indemnify, and hold harmless Jailhouse Mail and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your content, your use of the Services, your violation of these Terms or facility rules, or your violation of law.
You may stop using the Services at any time. We may suspend or terminate your account or access at any time with or without notice if we believe it is reasonably necessary to protect safety or security, to comply with law, to address fraud or abuse, or if you materially breach these Terms. Provisions that by their nature should survive termination (including payment obligations, licenses granted by you, investigations and preservation, intellectual property, disclaimers, limitations of liability, indemnification, governing law and venue, and miscellaneous terms) survive termination.
These Terms are governed by the laws of the State of Utah, without regard to conflict-of-laws rules. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Utah County, Utah, for any dispute arising out of or relating to these Terms or the Services, and you waive any objection to jurisdiction and venue in those courts.
We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, labor disputes, government actions, facility lockdowns, network failures, or interruptions by carriers or third-party providers.
Our Privacy Notice explains how we collect, use, disclose, and retain information. For most records handled on behalf of a correctional agency, that agency is the controller of those records and we act as its service provider/processor.
We may provide notices by email, in-app messages, postings on our website, or by mail. Legal notices to Jailhouse Mail should be sent to (888) 935-1035, or support@jailhousemail.com
These Terms, together with any policies referenced in them (including the Privacy Notice), are the entire agreement between you and Jailhouse Mail regarding the Services. If any part is found unenforceable, the remainder remains in effect. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or corporate reorganization. No waiver is effective unless in writing. Headings (if used) are for convenience only and do not affect interpretation.
Changes to These Terms and Conditions
The Service Provider may periodically update their Terms and Conditions. Therefore, you are advised to review this page regularly for any changes. The Service Provider will notify you of any changes by posting the new Terms and Conditions on this page.